Effective date: August 9, 2026
We want to make things right. The best resolution depends on what was purchased and what happened. We will explain any purchase-specific return period, cancellation charge or warranty before you buy; we will not add one after the fact.
Service bookings
Appointments can be changed or canceled using the method in your booking confirmation, your My SimpliSmart account when available, or our Contact page. Any cancellation, no-show, travel or diagnostic fee applies only when the amount and conditions were clearly disclosed and accepted before booking. See our Appointments, Arrival & Cancellation Policy for more detail.
Prepaid work that is not delivered
If SimpliSmart cancels prepaid service and cannot offer a suitable alternative, we will refund the amount paid for service not delivered. If a customer-approved scope is only partly completed, the resolution will reflect the work, parts and other approved charges actually provided, subject to applicable law and the written quote.
Concerns after a visit
Please tell us promptly and include the service location, visit date and a clear description of the concern. Give us a reasonable opportunity to review the work and the device or condition involved. Depending on the facts and any service-specific warranty, an appropriate resolution may be additional troubleshooting, correction of our work, a return visit, replacement of a SimpliSmart-supplied part, or a full or partial refund or credit.
A refund may not be appropriate when the issue is caused by a new or unrelated problem, customer changes after the visit, pre-existing damage, malware, data loss not caused by our failure to use reasonable care, an internet or utility outage, or a third-party product or service outside our control. This does not reduce rights that applicable law gives you.
Physical products
If SimpliSmart begins selling physical products, the product page, checkout or receipt will show the applicable return window, condition requirements, shipping responsibility and any manufacturer warranty before purchase. Until those terms are displayed, do not assume that every opened, installed, customized or special-order item can be returned.
If an item supplied by SimpliSmart arrives damaged, is materially different from what was ordered, or is defective, contact us promptly. We may request photos, serial numbers, packaging or a reasonable opportunity to inspect the item. The available remedy may include replacement, repair, manufacturer support, refund or another remedy required by law.
Customer-provided and third-party products
Products purchased from another seller remain subject to that seller’s return policy and the manufacturer’s warranty. SimpliSmart can sometimes help diagnose or remove equipment, but cannot promise that another business will accept a return or provide a refund. Installation or service charges already earned are separate unless our written quote says otherwise or law requires a different result.
Subscriptions, software and digital services
Third-party internet plans, apps, cloud storage, software, streaming services and device subscriptions follow the provider’s own billing, cancellation and refund terms. SimpliSmart does not control those terms even when we help set up the service.
How refunds are issued
Approved refunds are normally returned to the original payment method. Bank and payment-provider processing times vary. If the original method is unavailable, we may need to verify identity and arrange another lawful method. Any taxes are adjusted as required by law.
Legal cancellation and consumer rights
Some qualifying transactions made at a home or away from a seller’s regular place of business may include a statutory cooling-off or cancellation right. Where required, SimpliSmart will provide a separate cancellation notice and form. Nothing in this policy excludes a warranty, refund, cancellation or other remedy that cannot legally be excluded.
Request a resolution
Use the Contact page and include the name on the booking or order, the service address or order number, what happened and the resolution you are requesting. Please do not send full payment-card numbers or account passwords.